At Property Industry Research Ltd we recognise that both privacy and the manner in which we handle customer complaints are very important to our Clients. This Privacy and Complaints Policy applies to all the websites, products and services offered by the various divisions of Property Industry Research Ltd.

Information we collect and how we use it

We have a number of websites, parts of which do not require you to register for an account or provide any personal information to us. However, to purchase products from us, we collect information from you in order to process your order.

• Information you provide – When you sign up to purchase from us we ask you for personal information (such as your name, address, email address and an account password).
• Cookies – When you visit our online shop, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including storing user preferences and tracking user trends.
• Log information – When you access the online shop, our servers automatically record information that your browser sends whenever you visit a website. This may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
• User communications – When you send email or other communications to Property Industry Research Ltd or it’s various divisions, we may retain those communications in order to process your enquiries, respond to your requests and improve our products and services.
• Links – Property Industry Research Ltd may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our service.
• Other sites – This Privacy Policy applies to Property Industry Research Ltd and it’s associated sites only. We do not exercise control over the links to other sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Property Industry Research Ltd only processes personal information for the purposes described in this Privacy and Complaints Policy. In addition to the above, such purposes include:

• Auditing, research and analysis in order to maintain, protect and improve our products;
• Ensuring the technical functioning of our sites;
• Protecting the intellectual property rights of our products
• Developing new products and services.

Property Industry Research Ltd processes personal information on servers based in the United Kingdom and the United States of America. In some cases, we process personal information on a server outside your own country.

Choices for personal information

When you sign up to purchase a product, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Privacy Policy we will offer you an effective way to opt out of the use of personal information for those other purposes.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our online service may not function properly if your cookies are disabled.

If you decline to submit the personal information we require to deliver your product, we will not be able to provide the product you require.

Information sharing

Property Industry Research Ltd only shares personal information with other companies or individuals in one or other of the following limited circumstances:

• We have your consent.
• We provide such information to other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy and Complaints Policy and any other appropriate confidentiality and security measures.
• We have a good reason to believe that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Business, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the intellectual property rights and/or property of Property Industry Research Ltd, as required or permitted by law.

If Property Industry Research Ltd becomes involved in a merger, acquisition, or any form of sale of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information security

We take security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data.

We restrict access to personal information to Property Industry Research Ltd employees, contractors and agents who need to know that information in order to operate, develop or improve our products and services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

Property Industry Research Ltd processes personal information only for the purposes for which it was collected and in accordance with this Privacy and Complaints Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our products and services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we rely on our users to update their personal information whenever necessary.

 Enforcement

Property Industry Research Ltd reviews its compliance with this Privacy and Complaints Policy. If you have any questions or concerns regarding this, or Property Industry Research Ltd’s treatment of personal information contact us through this website at contact@pirltd.org.uk at or write to us at

It is the Company’s policy and practice to contact and deal direct with the complainant in the first instance regarding his or her concerns. We hope to be able to resolve the concerns direct with the individual, but if this is not possible, we will as necessary (a) enter into formal mediation (b) cooperate with the appropriate regulatory authority, including the Information Commissioner in the case of concerns about personal data.

In the first instance, the complainant will normally be contacted within 7 working days of receipt of the complaint.  This may be simply by way of acknowledgement or to ask for further information. The concerns will then be investigated by a Director of the Company who has not been previously involved in the matter that has caused the concern.  A response will normally be sent to the complainant within 21 working days of receipt of the original complaint. If this timescale is not possible for any reason, and by way of example, because the complainant has not provided the necessary information, the Company will write to the complainant explaining the reason for the delay.

In the event that the Company and complainant are unable to resolve the concerns then the complainant may take their concerns to independent formal mediation as a route to resolution.

Changes to this Privacy and Complaints Policy

Please note that this Privacy and Complaints Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes to be of a minor nature. Regardless, we will post any Privacy Policy changes on this page.